Return requests must be approved, processed, and returned to Fire-Firefighter Proving Grounds (FFPG) within 60 days of the original invoice date.

All returns are subject to a restocking fee.

All approved RMA’s must include the RMA number and be in sellable condition.

If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility.

Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments. 

Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.

Fire-Fighter Proving Grounds (FFPG) maintains a 60 day return policy; after 60 days the product is subject to the specifications set forth by the manufacturers limited product warranty.

In no event will FFPG be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).

Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.

Koehler Warranty: Limited Lifetime Warranty

Koehler Warranty Contact Numbers: Email: This email address is being protected from spambots. You need JavaScript enabled to view it. | Phone: 800-788-1696